BBC Ice Cream : FAQ

How can I carry BBC and Ice Cream in my store?

Please send an email to accounts@bbcicecream.com with the following information regarding your store:

Name of store
address and phone number
brands the store currently carries
photographs of the inside and outside of the store

PLEASE NOTE
We do not sell to online / web based stores.

If you have a physical retail store and a web based store, you will not be allowed to sell on the internet.

We do not sell to stores who are not open yet, you must have an existing store that is currently open for business.

In general, If we have an account in your city, most likely we will not open another account in the same vicinity, but feel free to inquire.

I want to intern or work for BBC, how can I do this?

Please send a resume to internship@bbcicecream.com

(this address can be used to inquire about paid positions as well as internships)

Please note the following:

All of our internships are unpaid. In order to intern at BBC, you must be enrolled in school and your school must allow you to receive school credit for interning.
We get hundreds of requests for internships and have very few openings. Please do not repeatedly email us. Send your information once, we will keep it on file, if we feel you are a qualified candidate and we have an opening, we will get in touch with you. If after six month have passed and you are still interested, then feel free to contact us again.
All internships take place in New York City, therefore in order to qualify, you will need to be in NYC. You must be currently enrolled in a college that allows you to gain credits by interning, and your course work must be fashion related. All Internships are unpaid.

Thank you for your interest in internships.

I changed my mind. Can I get a refund or exchange?

Due to these items being very limited, we do not take returns for refunds/credit or exchange. All sales are final. Please make sure that before you finalize your purchase you have selected the correct size and color of your items.

What payment options are available?

We only take the following major credit cards as form of payment: MasterCard, Visa, American Express, and Discover Card. WE DO NOT TAKE PAYPAL PAYMENTS.

What does "Tokyo Store Exclusive" mean?

Tokyo Store Exclusives are only available in our Tokyo store or on our web site.

Do you ship to my country?

Yes, We ship internationally. Please email customer.service@bbcicecream.com for further instructions.

Can my shipping address and billing address be different?

If you would like to have your order shipped to an address other than your card's billing address, you will be required to fax BBC Ice Cream a copy of the credit card and a copy of the card holder's State issued photo ID with a letter from the card holder giving BBC Ice Cream permission to ship to the alternative address. Our fax # is (212) 625-8424.

Once you have your credit card info on file with us, you will not have to go through this every time you order, with subsequent orders you can put "credit card on file" in the comments of your order and we will process without delay.

We apologize in advance for the inconvenience but due to high levels of credit card fraud we must take this step to protect our customers and BBC Ice Cream.

When can I expect my order to ship?

All orders placed before 3PM EST will go out that same day. Orders placed after 3PM EST Monday-Thursday will go out the following day. Orders placed after 3pm EST on Friday will not go out until the following Monday. If you chose 2 day air or 3 day select, those are business days and do not include weekends or holidays.

There are no colors/sizes for the item I'd like to order.

If there is no drop down menu with color/size options, then the item is SOLD OUT.

BBC Ice Cream Web Store polices

We reserve the right to refuse or cancel any order for any reason. Orders over $1,000 can only be shipped to a verified billing address.

I still have questions. Who should I ask?

e-mail customer.service@bbcicecream.com