FRQUENTLY ASKED QUESTIONS
Can I change my shipping address?
We cannot change the shipping address after an order has been placed.
What is your cancellation policy?
We do not allow cancellations once the order has been placed. All orders are final and no changes can be made to the order after submission.
Do you accept returns?
You have up to 14 days upon delivery to request a return. While many of our products are final sale, we are willing to accommodate exchanges and returns for store credit in some instances. Please read our full return policy here.
Do I have to pay shipping for my return?
The customer is responsible for the cost of returning an item to us. In the case of faulty or incorrect items, bbcicecream.com will cover the cost for the return shipping charges.
Can I return collaboration items?
All sales are final for any purchases of third-party brands (Adidas, Human Made, Neighborhood, WTAPs, Comme des GARÇONS, Humanrace & Medicom), limited editions, and collaboration items.
How can I pay for my order?
We accept all major credit cards, including Visa, MasterCard, American Express, JCB and Discover. All credit card purchases are processed securely by Shopify Pay. We also accept PayPal and Klarna.
All international orders are processed by Global-E, which allows you to pay in your chosen currency and use local payment methods.
When will I receive my order?
Orders are processed Monday – Friday and shipped within 2-7 business days. Once your order has shipped, you will receive a shipping confirmation email with your tracking information.
If I buy an order online, can I return it in store?
Sorry, but if you place your order online, your merchandise must be mailed back to us for returns processing. We do not process web returns at our NYC or Miami stores.
I could not place an order, but my account was charged. What happened to my order?
If the order did not successfully go through, the order was not placed. If you see a charge on your account, it is a pending hold that should clear with 24-48 hours.